Failed jobs

Credit refunds

Failed jobs automatically refund the reserved credit. Check your balance on Billing after failure.

Common errors

CMS verification or connection

• Connection deactivated — re-activate on CMS
• Token expired — re-verify Webflow or Shopify credentials
• WordPress app password revoked — generate a new one

Webflow schema

• Required field missing — review collection schema on CMS page
• Option/Reference field mismatch — see Platform limitations

Generation

• LLM timeout — retry the job; Anthropic/OpenAI fallbacks apply
• CONTENT_ALLOW_FALLBACK disabled — job fails if both LLMs fail (by design)

Fact-check

• Excessive unsupported claims — review fact-check output in job detail
• Disable auto-revise with FACT_CHECK_REVISE=false if rewrites cause issues

Retry workflow

1. Read the error in Jobs.
2. Fix the root cause (CMS, keyword, credits).
3. Queue a new job from Generate.

Still stuck?

Note the job ID and timestamp when contacting support.